Like most people, Ibby Piracha enjoys his favorite drink, a caramel frappuccino, at his local Starbucks. Luckily, there is one near his home in Leesburg, Virginia.
However, unlike most people, Piracha needs to use his phone to order his drink. The reason? He is deaf and partially mute.
Piracha types up his order and his name so the barista knows what he wants to drink without having to speak. This was common practice for him until one very special day day back in February.
When Piracha went to the counter to order, he was greeted by a friendly barista and a surprising note.
“I’ve been learning ASL just so you can have the same experience as everyone else.” (Facebook/Ibby Piracha)
Piracha was so moved by the note that he shared it on facebook for all to see.
“Oh, I gotta love this place. Starbucks woman cashier, she wrote it to me and she knew I am deaf. I am surprised she learning sign language because I attend to Starbucks 3 times in a week. She asked me ‘what you want drink?’ in sign language. I am so blessed with her. I think she realized Leesburg, VA have deaf people. Please share this post to everyone. I want hearing people would understand about hearing community support for the deaf community.”
The barista, Krystal Payne, studied ASL YouTube videos in her free time to expand her basic understanding of the language. Most people would not go out of their way to make a couple of customers feel more comfortable, but Payne did.
“My job is to make sure people have the experience they expect,” said Payne, “and that’s what I gave him.”
I think we can all agree that Krystal gave Ibby an experience to remember. How many of us would put in that much effort?