It’s a tough job being a 911 operator, you never know what you’re going to hear when you pick up the phone. It can be something truly horrific or something amazing- like hearing that someone has given birth. Regardless of the call, you have to be prepared to deal with anything.
So when a 911 operator answered the phone to this call, it was extremely lucky he acted in the way he did. It turned out to be the one 911 call that this operator later said he will never, ever, forget.
This story was told to us by a man named Keith who was working as a 911 operator at the time of this call.
“911, where is you emergency?”
“123 Main St.”
“Ok, what’s going on there?”
“I’d like to order a pizza for delivery.” (oh great, another prank call he thought).
“Ma’am, you’ve reached 911”
“Yeah, I know. Can I have a large with half pepperoni, half mushroom and peppers?”
“Ummm…. I’m sorry, you know you’ve called 911 right?”
“Yeah, do you know how long it will be?”
“Ok, Ma’am, is everything ok over there? do you have an emergency?”
Finally the penny dropped for Keith and he realised this lady didn’t want a pizza at all.
“Yes, I do.”
“..And you can’t talk about it because there’s someone in the room with you?” (moment of realization)
“Yes, that’s correct. Do you know how long it will be?”
“I have an officer about a mile from your location. Are there any weapons in your house?”
“Can you stay on the phone with me?”
“Nope. See you soon, thanks”
As we dispatch the call, I check the history at the address, and see there are multiple previous domestic violence calls. The officer arrives and finds a couple, female was kind of banged up, and boyfriend was drunk. Officer arrests him after she explains that the boyfriend had been beating her for a while. I thought she was pretty clever to use that trick. Definitely one of the most memorable calls.”
Keith could of so easily hung up on this lady thinking it was a prank call, but his instinct took over and thankfully he was able to dispatch officers and get this lady some help. Who knows what would have happened otherwise.
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